OneBuy

Support

Find help for orders, delivery updates, payments, returns, and refunds.

Orders

Check your order detail screen for current status, delivery slot, invoice, and item summary.

If online payment fails, retry from the app or choose another available payment method.

Delivery updates are shown in the app. Keep your address and phone number current for smooth handoff.

Delivered orders can be eligible for item-level return requests. Refund status is updated after review.